{"id":417,"date":"2024-10-03T21:56:01","date_gmt":"2024-10-04T02:56:01","guid":{"rendered":"https:\/\/hostingperu.com\/?page_id=417"},"modified":"2024-10-03T22:27:53","modified_gmt":"2024-10-04T03:27:53","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/hostingperu.com\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"417\" class=\"elementor elementor-417\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-384ab75 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"384ab75\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d7460c\" data-id=\"3d7460c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c4a96e elementor-widget elementor-widget-heading\" data-id=\"9c4a96e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6091f5 elementor-widget elementor-widget-shortcode\" data-id=\"d6091f5\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\r\n        <div class=\"wrapper claim-wong center\">\r\n            <div class=\"content\">\r\n        <section class = \"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\">\r\n        <div id=\"responsive-form\" class=\"clearfix\">\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-full\"><h2 class=\"title\">Identificaci\u00f3n del consumidor reclamante \r\n                <b class=\"alert\" style=\"font-size: 10px\">* Datos requeridos<\/b><\/h2> <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-half\">Nombre <b class=\"alert\">*<\/b>\r\n                    <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Nombre\" >\r\n                <\/div>\r\n                <div class=\"column-half\">Primer apellido <b class=\"alert\">*<\/b>\r\n                    <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Primer apellido\" >\r\n                <\/div>\r\n                <div class=\"column-half\">Segundo apellido <b class=\"alert\">*<\/b>\r\n                    <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Segundo apellido\" >\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-half\">Tipo de documentaci\u00f3n <b class=\"alert\">*<\/b>\r\n                    <select id=\"tipo_doc\" name=\"tipo_doc\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\r\n                        <option value=\"\">Selecci\u00f3n de documentaci\u00f3n<\/option>\r\n                        <option value=\"1\">DNI<\/option>\r\n                        <option value=\"2\">CE<\/option>\r\n                        <option value=\"3\">Pasaporte<\/option>\r\n                        <option value=\"4\">RUC<\/option>\r\n                    <\/select>\r\n                <\/div>\r\n                <div class=\"column-half\">N\u00famero de documentaci\u00f3n <b class=\"alert\">*<\/b>\r\n                    <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"N\u00famero de documentaci\u00f3n \" class=\"required\" >\r\n                <\/div>\r\n                <div class=\"column-half\">Celular <b class=\"alert\">*<\/b>\r\n                    <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"N\u00famero de documentaci\u00f3n\" class=\"required\" >\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-half\">Departamento <b class=\"alert\">*<\/b>\r\n                    <select id=\"dep\" name=\"dep\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\r\n                        <option value=\"\">Seleccionar departamento<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option> <\/select>\r\n                <\/div>\r\n                <div class=\"column-half\">Provincia <b class=\"alert\">*<\/b>\r\n                    <select id=\"prov\" name=\"prov\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\r\n                        <option value=\"\">Seleccionar de provincia<\/option>\r\n                    <\/select>\r\n                <\/div>\r\n                <div class=\"column-half\"> Distrito <b class=\"alert\">*<\/b>\r\n                    <select id=\"dist\" name=\"dist\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\r\n                        <option value=\"\">Seleccionar de distrito<\/option>\r\n                    <\/select>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-half\">Direcci\u00f3n <b class=\"alert\">*<\/b>\r\n                    <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Direcci\u00f3n\" class=\"required\" >\r\n                <\/div>\r\n                 <div class=\"column-half\">Referencia\r\n                    <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Referencia\" >\r\n                <\/div>\r\n                 <div class=\"column-half\">Correo electr\u00f3nico <b class=\"alert\">*<\/b>\r\n                    <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"Correo electr\u00f3nico\"  class=\"required\">\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-half\"> \u00bfEres menor de edad?\r\n                <\/div>\r\n                <div class=\"column-half\">Si\r\n                    <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\"  value=\"1\">\r\n                <\/div>\r\n                <div class=\"column-half\">No\r\n                    <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display: none;\" >\r\n                <div class=\"column-full\" style=\"text-align: center;\"><h2 class=\"title\">Padre \/ Madre \/ Tutor<\/h2> <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display: none;\" >\r\n                <div class=\"column-two\">Nombre \r\n                    <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Nombre \" >\r\n                <\/div>\r\n                <div class=\"column-two\">Correo electr\u00f3nico \r\n                    <input type=\"text\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"Correo electr\u00f3nico \" >\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display: none;\" >\r\n                <div class=\"column-two\">Tipo de documentaci\u00f3n \r\n                    <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" tabindex=\"-1\" aria-hidden=\"true\" >\r\n                        <option value=\"\">Selecci\u00f3n de documentaci\u00f3n<\/option>\r\n                        <option value=\"1\">DNI<\/option>\r\n                        <option value=\"2\">CE<\/option>\r\n                        <option value=\"3\">Pasaporte<\/option>\r\n                        <option value=\"4\">RUC<\/option>\r\n                    <\/select>\r\n                <\/div>\r\n                <div class=\"column-two\">N\u00famero de documento \r\n                    <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"N\u00famero de documento\" >\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-full\"><h2 class=\"title\"> Detalle del reclamo y orden del consumidor <b class=\"alert\" style=\"font-size: 9px\">* Datos requeridos<\/b><\/h2><\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-half\">Tipo de reclamo <b class=\"alert\">*<\/b>\r\n                    <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\r\n                        <option value=\"\">Tipo de reclamo<\/option>\r\n                        <option value=\"1\">Reclamaci\u00f3n (1)<\/option>\r\n                        <option value=\"2\">Queja(2)<\/option>\r\n                    <\/select>\r\n                <\/div>\r\n                <div class=\"column-half\">Tipo de consumo <b class=\"alert\">*<\/b>\r\n                    <select id=\"tipo_consumo\" name=\"tipo_consumo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\r\n                        <option value=\"\">Tipo de consumo<\/option>\r\n                        <option value=\"1\">Producto<\/option>\r\n                        <option value=\"2\">Servicio<\/option>\r\n                    <\/select>\r\n                <\/div>\r\n                <div class=\"column-half\">N \u00ba de pedido. <b class=\"alert\">*<\/b>\r\n                    <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"N\u00ba Pedido\" class=\"required\">\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-half\">Fecha de reclamaci\u00f3n \/ queja\r\n                    <input type=\"text\" name=\"fch_reclamo\" value=\"23\/12\/2024\" size=\"40\" readonly>\r\n                <\/div>\r\n                <div class=\"column-half\">Proveedor\r\n                    <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Proveedor\" >\r\n                <\/div>\r\n                <div class=\"column-half\">Monto reclamado (S\/.) \r\n                    <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"Monto reclamado\" >\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-full\" style=\"text-align: center;\">\r\n                    Descripci\u00f3n del producto o servicio <b class=\"alert\">*<\/b>\r\n                    <textarea name=\"descripcion\" class=\"required\"><\/textarea>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-half\">Fecha de compra\r\n                    <input type=\"date\" name=\"fch_compra\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\r\n                <\/div>\r\n                <div class=\"column-half\">Fecha de consumo\r\n                    <input type=\"date\" name=\"fch_consumo\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\r\n                <\/div>\r\n                <div class=\"column-half\">Fecha de caducidad\r\n                    <input type=\"date\" name=\"fch_vencimiento\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-full\" style=\"text-align: center;\">\r\n                   Detalle de la Reclamaci\u00f3n \/ Queja, seg\u00fan lo indicado por el cliente: <b class=\"alert\">*<\/b>\r\n                    <textarea name=\"detalle_reclamo\" class=\"required\" ><\/textarea>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-full\" style=\"text-align: center;\">\r\n                    Pedido del Cliente: <b class=\"alert\">*<\/b>\r\n                    <textarea name=\"pedido_cliente\"  class=\"required\"><\/textarea>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-full\" style=\"\">\r\n                   <b class=\"alert\">(1)<\/b>  <strong style=\"color:#333333\">Reclamaci\u00f3n:<strong><i style=\"color:#7d7d7d\"> Desacuerdo relacionado con productos y \/ o servicios.<\/i><br>\r\n                   <b class=\"alert\">(2)<\/b>  <strong style=\"color:#333333\">Queja:<strong><i style=\"color:#7d7d7d\">Desacuerdo no relacionado con productos y \/ o servicios; o, malestar o insatisfacci\u00f3n con la atenci\u00f3n al p\u00fablico. <\/i><br>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-two\">\r\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\r\n                    Declaro que soy el due\u00f1o del servicio y acepto el contenido de este formulario al declarar bajo Declaraci\u00f3n Jurada la veracidad de los hechos descritos.\r\n                <\/div>\r\n                <div class=\"column-two\" style=\"font-size:10px\">\r\n                <b class=\"alert\">*<\/b> La formulaci\u00f3n del reclamo no excluye el recurso a otros medios de resoluci\u00f3n de controversias ni es un requisito previo para presentar una denuncia ante el Indecopi. <br>\r\n                <b class=\"alert\">*<\/b> El proveedor debe responder a la reclamaci\u00f3n en un plazo no superior a quince (15) d\u00edas naturales, pudiendo ampliar el plazo hasta quince d\u00edas.<br>\r\n                <b class=\"alert\">*<\/b> Con la firma de este documento, el cliente autoriza a ser contactado despu\u00e9s de la tramitaci\u00f3n de la reclamaci\u00f3n para evaluar la calidad y satisfacci\u00f3n del proceso de atenci\u00f3n de reclamaciones. \r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-full\">\r\n                    <input type=\"checkbox\" name=\"politica\" value=\"1\">\r\n                    <a href=\"#\" target=\"_black\">He le\u00eddo y acepto la Pol\u00edtica de privacidad y seguridad y la Pol\u00edtica de cookies.<\/a>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"form-row-libro\">\r\n                <div class=\"column-full\" style=\"text-align: center;\">\r\n                    <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Enviar\">\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/form><\/section><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de reclamaciones<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"full-width","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"off","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-417","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/hostingperu.com\/wp-json\/wp\/v2\/pages\/417"}],"collection":[{"href":"https:\/\/hostingperu.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hostingperu.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hostingperu.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hostingperu.com\/wp-json\/wp\/v2\/comments?post=417"}],"version-history":[{"count":14,"href":"https:\/\/hostingperu.com\/wp-json\/wp\/v2\/pages\/417\/revisions"}],"predecessor-version":[{"id":442,"href":"https:\/\/hostingperu.com\/wp-json\/wp\/v2\/pages\/417\/revisions\/442"}],"wp:attachment":[{"href":"https:\/\/hostingperu.com\/wp-json\/wp\/v2\/media?parent=417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}